REQUEST A CALLBACK
Request a callback using the form below and a member of our team will be in touch to arrange an appointment.
Referral Team
Our Referral Team is usually your first point of contact prior to instructing one of our psychologists.
To speak to a member of our Referral Team in regards to your enquiry please call us on 0300 303 5233 or alternatively email: enquiry@psychologyassociates.org.uk
The team is available Monday to Friday, 8.30am to 5.30pm (except bank holidays). They will be available at every stage of your case from initial enquiry through to ensuring you receive the final report on time.
Our Referral Team will:
- Provide full administration support from taking the initial enquiry to maintaining an overview of all cases
- Identify the most suitable psychologist(s) for your needs and advise you of timescales and costs
- Arrange all the appointments between your client and our psychologist
- Manage all correspondence between our psychologist, your client and you, including general communications, filing dates and managing other deadlines
- Be available by phone or email to respond to any questions you may have
Our performance standards are:
- Every enquiry responded to within 2 hours - Please note that, due to current circumstances, we have an increased number of referrals and so please do bear with us. Our team will respond to your enquiry as soon as possible.
- All enquiries placed with a suitable psychologist within 48 hours (usually within 24 hours)
- All court attendance enquiries responded to within 24 hours
- All expert witness reports are sent out in time to meet filing deadline (unless circumstances change significantly)
- All reports sent by email internally or externally are password protected
- All spent paper files are destroyed through a confidential shredding service
- All administration and management staff receive training in confidentiality and data protection
- All administrative employees have an enhanced CRB/DBS certificate and have provided two references
Testimonials
Ofsted 2019
“The agency responds swiftly to referrals”
“Families enquiring about a service are swiftly and sensitively responded to”
“Communication with families and other agencies is regular and comprehensive”
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